Refund Policy

1. Our Commitment

Every project is handled by a qualified human expert and checked for quality and originality before delivery. If something goes wrong on our side, we will always try to put it right first — and where we cannot, this refund policy applies.

2. When You Are Eligible for a Refund

Non-delivery: if we fail to deliver your work and cannot offer an acceptable solution, you receive a 100% refund.

Late delivery: if your work arrives after the agreed deadline and the delay has made it unusable for you, you may request a full or partial refund depending on the circumstances.

Duplicate or incorrect payment: accidental double payments are refunded in full.

Verified originality failure: if the delivered work fails the agreed originality standard and we cannot correct it, a full refund is issued.

3. Partial Refunds

Where part of the work has been delivered and used, or where an issue affects only a section of the order, we may offer a partial refund of up to 50%, calculated fairly based on the work completed.

4. When a Refund Does Not Apply

Change of mind after an expert has already started your work.

Requests based on instructions or materials that were not shared with us when the order was placed.

Work that has already been submitted, published or otherwise used.

Academic outcomes: our work is provided as reference and learning material, and final grades depend on many factors outside our control, so specific grades cannot be guaranteed.

5. Free Revisions First

Before a refund is considered, we will offer free revisions under our Revision Policy to correct the work against your original brief. Most concerns are resolved at this stage.

6. How to Request a Refund

Email support@myhomeworkassist.online within 14 days of delivery, quoting your order reference and the reason for your request. Every request is reviewed individually and answered within 5–7 business days. Approved refunds are returned to your original payment method within 7–14 business days.

7. Chargebacks

Please contact us before raising a dispute with your bank — most issues are resolved faster directly with us. Unwarranted chargebacks may result in the closure of your account.