Last updated: September 2026
Cancellation Policy
Plans change. This policy explains how cancellations work at each stage of your order.
1. Before Work Begins
If you cancel before an expert has been assigned to your project, you receive a full refund of the amount paid.
2. After an Expert Has Been Assigned
If work has started, a partial refund is offered based on the progress completed — typically 50–70% when cancelled early, reducing as delivery approaches. We will always tell you the exact figure before you decide.
3. After Delivery
Once your work has been delivered, the order can no longer be cancelled. If you have concerns about the delivered work, our Revision Policy and Refund Policy apply instead.
4. How to Cancel
Email support@myhomeworkassist.online or message us on WhatsApp with your order reference as soon as possible — the earlier you cancel, the higher the refund.
5. Refund Processing
Approved cancellation refunds are processed to your original payment method within 7–14 business days.
6. If We Cancel
In rare cases we may need to decline or cancel an order — for example, if the brief is incomplete or falls outside our expertise. In such cases you always receive a 100% refund of any payment made.
Questions about this policy? Email support@myhomeworkassist.online or call 020 7362 6786 — we reply within minutes, 24/7.